Do you accept international orders?

Yes! However I cannot provide insurance on items shipped outside of North America. There have been instances with items being lost or taking very long to get to their destination and I cannot offer refunds. Therefore, unfortunately international orders are at the buyers expense. 

How long until my item arrives?

Please allow me a week to ship your item from the date of purchase. After I ship your item it will be with Canada Post and they typically deliver within Canada in 2 weeks time. Shipping to the US can take slightly longer. International orders vary drastically depending on distance and shipping method and for that reason I cannot provide an estimate. If there are any significant delays I will be sure to let you know!

Is my item dishwasher/microwave safe?

Items with real 22k gold lustre should not be placed in a dishwasher if possible. Gold Lustre wears over time and dishwasher use will expedite that process. DO NOT put items with gold lustre in the microwave, they will spark! Sometimes I make pieces without lustre which are dishwasher and microwave safe.

I want multiple items but don't want to miss out on something during a restock.

I would recommend purchasing each item individually and then I will combine and refund you any shipping overages. Sometimes things sell out fast so it is best to purchase an item immediately rather than leave it in your cart if you are concerned about missing out. 

How can I contact you if I have an issue with my order?

Please feel free to email me at passionfruitpottery@gmail.com. I am more than happy to answer any question or concern you may have! If it is after 6pm PST you may receive your reply the next day but I assure you I will be as speedy as possible!